For many families in New Hampshire, the hardest part of getting help isn’t the diagnosis, the aging parent, or the sudden disability.
It’s figuring out where to start getting help.
One phone number leads to another.
Help consists of just a referral to yet another agency.
Applications feel impossible.
No one explains what benefits exist or how they work together.
Before long, people feel like they’re failing, when really, they’re stuck in a system that was not designed for convenience.
That’s where the Aging and Disability Resource Center (formerly ServiceLink) comes in.
Located at 105 Castle St. Keene and 33 Arbor Way in Charlestown, NH, NH Care Collaborative houses the Aging and Disability Resource Center (ADRC), a free program designed to work alongside older adults, people with disabilities, caregivers, and families to help them understand their options and create a plan that feels doable.
At NH Care Collaborative, the message to clients is simple: “Our job isn’t to add more to your plate. Our job is to walk beside you, translate the system, and provide options so you can make the best decisions for your unique needs”
Taking the mystery out of social services
Every situation is unique, but the questions are similar:
- What services are available?
- Do I qualify for financial help?
- How do Medicare, Medicaid, and long-term care work together?
- What resources exist for aging at home?
- Who can help me advocate when I don’t know what to ask?
Instead of giving families a referral and sending them off to navigate the system on their own, the ADRC programs help coordinate information and connect people to the right programs, agencies, and supports.
Sometimes that means reviewing paperwork.
Sometimes it means making calls together.
Sometimes it means simply listening, then helping someone take the very next step.
Compassionate, professional, and local
The Aging and Disability Resource Centers work is grounded in compassion and also in experience.
Their approach is:
- Friendly and welcoming — people shouldn’t feel judged for asking for help.
- Professional and informed — guidance is rooted in knowledge of New Hampshire’s systems and supports.
- People-centered — fostering personal choice by educating and empowering individuals to navigate and connect with resources
You don’t have to navigate it alone
If you or someone you love is aging, living with a disability, caring for a family member, or simply unsure where to turn, there is help right here in our community.
The ADRC’s are located at the NH Care Collaborative Offices:
105 Castle St.
Keene, NH 03431
603-352-7707
Or
33 Arbor Court
Charlestown, NH
603-542-5177
Residents can reach out to learn more, ask questions, or schedule a conversation. There is no wrong question and no need to figure everything out on your own.
Because getting help shouldn’t be hard.